Distribution PL · 4REF
Wipcool P20/P38 user manual
The Wipcool P20/P38 condensate pump is designed to drain condensate from split system air conditioning units. You can install it beneath the indoor unit, on either the left or right side.
The user manual is an integral part of the product. Please read this manual carefully and follow all instructions closely.
General information
Wipcool products are designed for professional use by qualified air conditioning and refrigeration engineers. As the manufacturer, Wipcool stipulates that our equipment should only be operated by suitably qualified and trained personnel.
- ■Comply with all local safety regulations and general safety standards when using the Wipcool P20/P38 condensate pump.
- ■The user manual should be kept near the device so that personnel can easily access it at any time.
- ■Before use, qualified personnel should read the user manual carefully and understand all the instructions it contains.
- ■The manufacturer accepts no liability for any damage resulting from improper use, failure to follow the user manual, lack of personnel qualifications or any unauthorised modifications to the device.
- ■The general terms and conditions of sale contained in the sales documents apply.
Symbols and conventions
Signs and symbols used on the device and in the manual:
- 01
Dangerous voltage - risk of electric shock. - 02
Notice - risk of damage to the device or an incorrect operating result. - 03
Indicates that the product meets the health, safety and environmental standards applicable in the European Union. - 04RoHSThe product meets the requirements for the restriction of hazardous substances.
- 05
Do not dispose of the device with household waste.
Safety information
- ■Have a qualified installer carry out the installation and connection.
- ■Do not place electrical equipment or valuable objects beneath the pump. A power failure or leak may damage them.
- ■The pump is not waterproof. Do not install it outdoors or in a location exposed to flooding.
Technical specifications
| Parameter | P20 | P38 |
|---|---|---|
| Power supply | 230 V~ / 50 Hz | 230 V~ / 50 Hz |
| Max. head | 10 m | 10 m |
| Maximum flow rate | 20 l/h | 38 l/h |
| Tank capacity | 80 ml | 80 ml |
| Maximum air conditioner cooling capacity | 8.8 kW | 13.2 kW |
| Noise level at 1 m | 19 dB(A) | 21 dB(A) |
| Ambient operating temperature | 5–50 °C | 5–50 °C |
| Dimensions (L × W × H) | 252 × 26.3 × 70.5 mm | 252 × 26.3 × 70.5 mm |
| Protection class | II | II |
| Device weight | 0.45 kg | 0.45 kg |
| Inlet diameter | 21 mm | 21 mm |
| External drain hose (internal × external diameter) | 6 × 9 mm | 6 × 9 mm |
Performance
![Figure 1. P20 and P38 performance curves. Maximum flow rate: P20 - 20 l/h, P38 - 38 l/h. Max. head for both models: 10 m. Horizontal axis: flow rate [l/h]; vertical axis: head [m].](/rysunki/8ec1c197aeee895571913a64ad2b30a964941b1f4354740494bde1638d9ea676.svg)
| Head [m] | P20 [l/h] | P38 [l/h] |
|---|---|---|
| 0 | 20 | 38 |
| 2 | 15 | 27 |
| 4 | 12 | 23 |
| 6 | 8 | 17 |
| 8 | 6 | 15 |
| 10 | 4 | 13 |
Device diagram
The motor is mounted in a holder. The LED indicator on the pump indicates that power is supplied.
Pump dimensions
Package contents
After unpacking, check that the package is complete and in good condition. Report any missing or damaged items to the seller.
- ■Condensate pump with power cable and a factory-fitted red 1/4" hose connector in the pump discharge line.
- ■Screws - 2 pcs.
- ■Wall plugs - 2 pcs.
- ■User manual.
Transport and storage
- ■Transport the device in its original packaging.
- ■Store the pump in a dry place at 5–50 °C, away from direct sunlight and heat sources.
Installation
- 01Remove the front cover and select a location beneath the indoor unit, on either the left or right side.
- 02Hold the pump horizontally against the mounting surface and mark the hole positions. Check that it is level as shown in Figure 5.
- 03Drill holes at the marked positions and secure the pump using the screws and wall plugs.
Connections
Condensate inlet and outlet
- 01Insert the condensate hose from the air conditioner into the tank. It must not interfere with the operation of the level sensor.
- 02Connect the pump discharge line to an external drain hose with an internal diameter of 6 mm and an external diameter of 9 mm using the factory-fitted red 1/4" hose connector.
- 03Route the condensate hose from the air conditioner, the pump discharge line and the external drain hose so that they are not kinked or pinched.
Electrical connection
Connect the pump power cable to the air conditioner power supply terminals as shown in Figure 8. The pump must have a continuous power supply even when the air conditioner is switched off, except during maintenance and servicing.
Use
Test after installation
- 01Switch on the power supply and pour a small amount of water into the condensate tray of the air conditioner indoor unit.
- 02When the water level in the tank reaches approximately 21 mm, the pump should run for 3 s or less, pump out the water and switch off. Repeat the test 8–10 times.
- 03Check for leaks and unusual noises during operation.
Louder operation during the first 1–2 cycles is caused by air being expelled and the pump filling. It does not indicate a fault.
Fitting the front cover
After completing the test, fit the front cover, aligning it with the rubber components. Then restore the power supply.
Maintenance
Inspect and clean the pump at the end of the summer season and before restarting the air conditioning at the beginning of the next season.
- 01Remove the front cover and prepare a towel in case water spills. Press the tank catch closest to the edge of the pump and tilt the tank downwards.
- 02Disconnect the pump discharge line from the tank outlet, leaving the spring inside the line, and remove the tank.
- 03Wash the inside of the tank with water and mild soap. Clean deposits and debris from the filter mesh.
- 04Insert the tank outlet into the pump discharge line. Align the catches with the slots and snap the tank into place.
- 05Restore the power supply and perform the test described in the ‘Use’ section.
Troubleshooting
| Problem | Possible cause | Solution |
|---|---|---|
| Pump runs continuously | Tank is not level | Level the tank. |
| Pump runs continuously | There are deposits in the tank | Clean the inside of the tank and the surface of the level sensor. |
| Pump gurgles or makes noise after switching off | The end of the external drain hose is lower than the pump, creating a self-sustaining flow through the hose | Route the external drain hose so that its end is higher than the pump. |
| Pump does not start | Tank is not level | Level the tank and check the water level. |
| Pump does not start | No power supply | Check the power supply connection. |
| Pump does not start | Incorrect voltage | Check the supply voltage. |
Waste electrical and electronic equipment
- 01The crossed-out bin symbol means that the device must not be disposed of with other waste at the end of its life.
Under the applicable regulations on waste electrical and electronic equipment, products marked with the separate collection symbol must not be disposed of with other municipal waste. Because they contain harmful substances, electronic products that are not collected separately may be hazardous to the environment and human health. Proper separate collection of waste electrical and electronic equipment prevents adverse effects on the environment.
By taking waste equipment to a collection point, the user contributes to its reuse, recycling and recovery.
Recycling - one method of protecting the environment. The process of recovering substances from waste that can be reused as raw materials.
Waste recovery - the use of waste that has lost its useful value, such as plastics, paper and cardboard, as secondary raw materials; the term is also commonly used to mean destruction of waste.
Information on the collection system for waste electrical and electronic equipment
- ■Waste electrical and electronic equipment must not be disposed of with other waste.
- ■The collection of incomplete electrical and electronic equipment and parts from waste equipment is prohibited.
- ■A distributor supplying household equipment to a purchaser must collect waste household equipment free of charge at the place of delivery, provided that the waste equipment is of the same type and performs the same function as the equipment supplied.
- ■The user may hand over waste equipment to a waste equipment collector, a treatment facility or a municipal waste collector in the municipality.
- ■Information on collection points is available on the public information bulletin (BIP) websites of regional, city and municipal offices.
Service and documents
Before submitting a service request, prepare:
- ■Model - shown on the device rating plate and on the invoice.
- ■Serial number - if there is none, provide the production number (e.g. 11/2025), usually found on the underside of the device.
- ■Proof of purchase - an invoice or receipt from an authorised distributor.
- ■Description of the fault - what is happening, since when and under what conditions.
You can submit a service request at wipcool.pl/serwis. You will also find the warranty terms there.