Wipcool service and warranty
Is your Wipcool device not working as it should? Before sending the device, please contact Wipcool service in Poland by email or phone. You send the parcel to the service centre yourself, only after you have received a service order number.
Warranty service is provided by the distributor from whom the equipment was purchased. You can also write to or call Wipcool service in Poland directly - contact details are below.
How it works
Before sending, please write to or call the service centre. The model, serial number and fault description help us identify straight away what to look for.
The service order number arrives in a separate message from the 4REF service system, sometimes in Polish. Until then, keep the parcel with you.
Send the parcel to the service centre address in Białystok, at your own expense. Mark the parcel with the service order number, model and serial number. Keep fittings, nozzles and hoses with you.
After a warranty repair, the device is returned by courier at our expense. Out-of-warranty repair - after you accept the cost estimate, return at your expense.
Warranty terms
Warranty coverage
Wipcool tools are covered by a warranty when purchased from an authorised distributor. The warranty period is 12 to 36 months from the date of purchase, depending on the model, but no longer than the warranty period plus 6 months, counted from the first sale in Poland by 4REF sp. z o.o.
How to make a warranty claim
Report a warranty claim to Wipcool service in Poland by email or phone - contact details are on this page. Only send the device to the service centre address once you have received a service order number.
Documents required for a claim
Proof of purchase (a copy in the parcel), plus the model, serial number and fault description provided when reporting.
Claim processing
The standard processing time for claims is 14 working days. Where spare parts have to be delivered, this may be extended to 28 working days.
Shipping costs
Shipping the device to the service centre - at your expense.
Return after warranty repair - by our courier to the address given to the service centre, at our expense.
Out-of-warranty repair - after you accept the cost estimate; return at your expense.
Warranty exclusions
Parts of the device subject to natural wear.
Damage resulting from external causes, e.g. natural disasters.
Products repaired or modified by unauthorised persons.
Liability
The distributor is not liable for losses resulting from a product defect.
Operating tips
To avoid problems, we recommend reading the user manual and maintaining your equipment regularly. Advice on using the equipment can be found in the Tips section.
You send the parcel
Before sending, please contact the service centre by email or phone. Only send the parcel once you have received a service order number. On the parcel: service order number, model and serial number. Do not include connectors, nozzles or hoses.
Email: bok [at] wipcool.pl
Phone: +48 85 888 00 85
ul. Andersa 38
15-113 Białystok
POLAND
- Shipping the device to the service centre - at your expense.
- Return after warranty repair - by our courier to the address given to the service centre, at our expense.
- Out-of-warranty repair - after you accept the cost estimate; return at your expense.